Booking, Payment and Cancellation Policy

Cancellation Policy

Please see below for details of costs that may be incurred in the event that you cancel your booking with Wise Minded/ Wise Minded Kids.  

Bookings made by organisations/ groups:

  • Any deposits paid are non-refundable.
  • For cancellations made with more than 7 days notice there will be no charge or where payment has been made in advance a full refund will be given (minus any deposit paid).
  • For cancellations made less than 7 days prior to the start of the event, but with more than 48 hours notice, the charge will be 50% of the session cost (or a refund of 50% will be given).
  • For cancellations made less than 48 hours prior to the start of the event the full session price will be charged/ no refund will be given.

In some circumstances charges for cancellation at short notice may be waivered at my discretion (e.g. where session has to be cancelled due to issues relating to safety of participants, such as adverse weather conditions or problems with the venue).

Bookings made by Individuals:

  • Any deposits paid are non-refundable.
  • Payment is expected in advance of the event, please contact me as soon as possible if you wish to make alternative arrangements for payment.
  • For cancellations made less than 24 hours prior to the event no refund will be given.
  • For cancellation of block bookings/courses, prorated refunds will be given if cancellation is made in writing before the second attended class of the block.  After the second class no refund will be given.
  • No refund or credit will be given for missed classes.

For workshops:

  • Cancellations made with more than 72 hours notice there a full refund will be given (minus any deposit paid).
  • For cancellations made less than 72 hours prior to the event, but with more than 24 hours notice, a refund of 50% will be given.

Cancellations made by Wise Minded/ Wise Minded Kids:

I will try to give as much notice as possible in circumstances where I have to cancel a session, and will do this only as a last resort.  In the event that a session does have to cancelled there will be no charge, or a full refund will be given.